USPS Customer Service

As a customer, you probably understand what good customer service is. You can say that a specific company has provided you with wonderful customer service if you are satisfied with the solutions they provide. As every company has the mission to provide their customer with a great deal of comfort, they invest heavily in their customer service platforms to keep the customers satisfied. The USPS customer service is no exception, as this platform is the provider of the largest mail services. If you are forwarding your mails through the USPS facility, you need to thoroughly understand what their customer service is capable of doing and how you can approach them if you are in trouble.

USPS Customer Service

The USPS customer service team plays a very significant role in our lives as it helps us find the right answers to our problems. Every day, thousands of calls and requests are made by the customers to the USPS team for a variety of reasons. The following are a few reasons why customers call the USPS Customer service to help get support:

• Postal Rates: To find out the postal rates of the particular region they live in. As postal vary from place to place, you can find out the postal rates of your place by contacting the customer service.
• Mailing Restrictions: Customers also call to find out the if there are any restrictions imposed on their mails/packages. Restrictions like the size, number of items, weight, etc.
• Mailing Issues: You can find the answer to any mailing issues related to delivery
• File a complaint: You can file any complaint against the service
• Delivery: Find out when’s the expected delivery date of your package and why’s it taking so long to deliver
• Missing Items: Place a missing item complaint and ask the authorized personnel for an investigation
• Insurance Claims: You can file an insurance claim
• Services: If you have any questions related to the services offered by the USPS facility, then you can do so by calling the customer service
• Business Account: Any questions related to the business accounts can also be cleared
• Technical Support: If the website isn’t working properly, then you can ask for assistance
• Other queries: You can ask for postal stamps, ask questions related to customs, ask for postal supplies and also packaging materials

These are some of the major functions that the USPS facility provides its support on. There are many ways through which you can contact customer service to resolve your issues.

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How to Contact the USPS Customer Service Team?

You can contact the customer service team in many ways possible. Some of the most prominent ways to ask for a solution to your problems is through the following:

USPS Customer Service Email

Email is one of the best ways through which you can contact customer service. If you have a tracking number of your item, you can enter it in the Tracking Number field and then send an email message regarding your query. Remember that this technique works best if you have a tracking number. Then you can clear any issues related to your package. For other doubts, you can switch to calling customer service for support. Here is a link to the USPS Customer service email page. You can file an inquiry for the following reasons:

• Missing Package: File an inquiry if you believe that your package went missing. You need to have your tracking number before you place an inquiry
• Mail Services: For daily mail services like Change Of Address, Pickup Services, Redelivery etc., you can mail an inquiry
• USPS Technical Services: File an inquiry if you are facing any technical issues with the website that hinder you from using the USPS services
• Personnel: You can also place an inquiry regarding any personnel who work for the USPS
• Postal Facilities: File an inquiry if you require any information regarding the post office’s hours, access, locations, etc
• Business: File any business-related inquiries like bulk mails, permit holders, etc.

Write

You can also write a postal service letter if you have any concerns and you want immediate assistance. Send this postal service letter to the Office of Consumer Advocate for a prompt response. You can check out the additional USPS addresses given on this page, which can be useful for you.

USPS Customer Service Number

The USPS customer service team has many lines that target specific issues. There is a separate line for making queries, technical support, filing complaints, etc. Additionally, there are separate lines for people who are hearing and vision impaired. Initially, when you call USPS customer service, you are greeted with an automatic voice assistant. You can later navigate your way through to talk to a real agent. Some of the major issues that can be resolved by calling the official USPS contact numbers are:

• Find information about your packages
• USPS services
• Filing complaints, etc

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How to Use the Interactive Voice Response IVR

This automatic voice assistant guides you through the USPS system. The IVR system gives out information about the USPS facilities clearly and concisely. Upon calling the USPS customer service number 1-800-ASK-USPS (1-800-275-8777), they are greeted by the IVR system, and then the customers are asked to select a language option. The IVR software helps them complete tasks by asking them to call out the feature they wish to use like tracking, redelivery, change address, etc.

With the help of the IVR, you can solve your issues without having to wait for an agent. According to the latest reports by USPS, the use of this software solved many customer issues. However, they were a few handfuls of customers who weren’t satisfied with this automated system, as they considered the process to be time-consuming and frustrating.

Talk to a Real Agent

• If you wish to talk to a real agent, then you need to call on the number 1-800-ASK-USPS (1-800-275-8777).
• The customers will soon be connected to the IVR
• Keep pressing “0” or keep calling out “agent” till you are connected to an agent

Remember that the waiting time can go up to 30 minutes before you are connected to a real agent. Due to the long hold time, many customers switch to using the IVR or other modes of contact.

USPS Customer Care Phone Numbers

The toll-free customer phone number is 1-800-ASK-USPS (1-800-275-8777). This line is open from Mon-Fri 8:00 a.m to 8:30 p.m. ET and Saturday from 8 a.m. to 6 p.m. The customer services are closed on Sundays and Postal Holidays. ET For those who are visual and hearing impaired, they can contact the USPS customer service through the Federal Relay Services.

• For people with both speech and hearing impairments : 1-800-877-8339
• Visually and hearing impaired who can only interact in Spanish: 1-800-845-6136
• The ones who have any speech impairments: 1-866-377-8642

Technical Support

The technical support team provides their support if they’re dealing with any issues while using the USPS website or any USPS forms. You can give the USPS customer support team a call if you are facing issues like filing a claim, problems associated with your USPS accounts, PO Box issues, etc. To contact technical support, you can give a call at 1-800-344-7779. The service lines remain open from Mon to Fri between 8 a.m. to 8:30 p.m. and on Saturday from 8 a.m. to 6 p.m.

What to Do if You Did Not Get Any Fruitful Results From the Call You Made to the USPS Support Team?

In case after ending the call with the USPS customer service, you feel that you haven’t got the information you need then you can try the following steps to get the right answers.

• Jot down all the points and information that you gathered during the call. Write down all the questions and answers that you asked during the call. Then write down the prevailing questions in your mind that you didn’t get the chance to ask.
• Try to call the customer support team once again and clarify your doubts.
• If this does not end up well, then you switch to the email services and write down your issues
• You can also reach to the USPS team through their social media handles such as Twitter.

Problems While Using USPS and Filing Complaints

The USPS customer support team helps you clear minor issues like delivery failures, slow delivery, technical issues, shipping issues, etc. If you are facing major issues like any financial crimes, contract frauds, computer crimes, mail destruction/mail theft by the USPS postal services, etc., you can send out a complaint to the Office of Inspector General. While filing a complaint, you can choose to remain anonymous, or you can reveal your identity if you want to. You can file an online complaint and describe the issue in specific detail. Once the form is filled, you can review the details and submit it. It may take a while to review your complaint before any action is taken.

Conclusion

The USPS customer support team is always there to help out their people, and they try their best to cater to their customer’s needs. As there are many ways to contact the USPS support team, you are bound to get the answers that you are looking forward to. Even if you do not get satisfying results from the first call, you try a different method to find the right solution. Also learn about USPS flat rate boxes from here.

Frequently Asked Questions(FAQ’s)