UPS Losing Packages

Ever thought about what would you do if your package was somehow lost by the shipping service? This is a dreadful situation that no one wants to be in. Spending countless minutes on your device checking for the status updates only to realize that your mail isn’t going to arrive anytime soon is something you don’t even want to think of. To be honest, this is the situation that most people find themselves in, and they have no idea what to do. If the anxiety of having lost your mail wasn’t enough, you also need to figure what can be done from your side to try and retrieve your important mails. To help you get past the UPS Losing packages problem, we have curated this guide which will show you what to do.

UPS Losing Packages

All the effort you put forth in shipping your mails goes vain once ups tells you that the mails have been lost due to some reasons. Most people tend to give up hope as the mails are lost somewhere in the ups’ abyss. Having to retrieve a small package/envelope from the vast ups’ facilities seems almost impossible. But somehow, people have managed to bring back their important mails, no matter how long it took. So, what can you do to get all your mails back? Do ups have a track record for losing packages? And what are claims and how are they useful in compensating for your loss? Take a look below to find out…

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History of UPS Losing Packages

UPS losing packages issue was quite common a few decades back. Mails were lost on an everyday basis; a lot more than ups actually claimed to have lost. As the technology used to process mails was not as advanced as it is now, it was difficult to find the mails that were lost.

But since the past few years, due to the implementation of centralized hubs and the top-notch technology with automated machines that are used to process mails, there has been a decrease in ups losing packages. Mails do end up being lost, but not as often as it was before. Considering that ups deliver almost 12 million mails per day, the number of mails lost is quite minimal. There isn’t an accurate percentage of the mails lost as sometimes the mails are not labeled properly, so even if they were lost, ups do not have a track record of the lost mails in its database due to improper/damaged labels.

According to the regular customer’s, ups has lost most mails during the holiday season, and you already know the reason for that. Some customers such as business owners that ship around 10,000 mails per day claim that they have lost around 2-3 mails from those bulk mails. So, as you can see, the situation of ups losing packages is not as terrible as it was before. With in-depth information and the descriptive contents of the packages, mails can be retrieved in no time. Even if the mails cannot be found in time, you can still file for UPS Claims which we will discuss further down below.

Reason for UPS Losing Packages

Did you know that more than half the population, almost 80% people want their mails and online orders to be fulfilled and delivered within a day or two after placing the order? As UPS is one of the largest global carriers, customers expect timely and accurate delivery from them. However, according to the latest statistics, almost 10 to 15% of mails are delivered late and around 210 million mails were lost/stolen from the front porch of the customers in the past year while the rest were lost during transit. Although this count might not seem severe compared to the accurate deliveries made every day, it is still a big deal to the ups’ services.

Here are some of the reasons why your mails are lost while they are on their way:

Incorrect Labels

Most of the time, ups losing packages problems arise due to blunders in the address printing. More often than not, the shipping labels are misprinted by the customer. Customers often misprint the street addresses or the zip codes and submit the mails for shipping without double-checking. UPS does not check if the address you enter is correct or not. It simply checks if the address mentioned is valid for delivery. If it is, then the mails are delivered to the wrong address. Wrong addresses are one of the reasons why your mails are delivered to incorrect addresses.

However, if you wish to make any corrections to your mail labels, then you have to pay a correction fee worth $15.90. If the corrections were successful before the attempted delivery then your mails will take some time to arrive at the accurate location.

Stolen Mails

Another common reason why mails are lost or stolen is because of the absence of the recipient. Many times, the recipients are not at home to fetch their mails after delivery. The mailmen drop the mails at the recipient’s front porch instead of taking them back to the post office. This is the perfect opportunity for the porch pirates to steal your mails from your residence. To prevent this from happening, the mails must be held at the post office before they arrive at your destination. Whenever you are free, you can grab your mails from the post office.

Lack of Proper Documentation

Most people do not realize this but UPS Losing Packages has a lot to do with improper or incorrect documentation. For international deliveries, the customers need to provide valid documents of the shipment, shipping labels, invoices, certificates, etc. The absence of these documents will have your mails held at the facility for longer than usual. If these mails keep piling up, then your mails will be lost among all the undocumented mails, and it will be difficult to find those mails as there is not enough information about the package.

Insurance Claims for UPS Losing Packages

You are determined that your mail is lost and you have tried everything in your power to have it found but to no avail. So, what can you do now? If all your effort were vain, then you can file an insurance claim which will compensate for your loss. But UPS doesn’t simply do that for you. Only if you were able to prove that your mails were lost/damaged, UPS will take the necessary action based on your application for an insurance claim.

Before filing a claim, you must wait at least a day after the expected delivery date to file an insurance claim for UPS Losing Packages. If you believe that your mails were lost and it has not been more than 60 days since the date of mailing, then you are eligible to file an insurance application. Before we detail the application filing process, you need to gather some data which will help track your mails.

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Shipping Information

If you have the shipping information with you, then this piece will help solve most of the tracking issues if the mails were lost during transit. Some of the important shipping details that you need to keep by your side are:

• Tracking number or reference number of the mails
• Date of mailing
• Destination and origin country
• Package and contents description
• Value of the contents and the postage for shipping

Once you register the complaint and UPS processes it, you might be asked to show additional details such as pictures of the packaging, any mailing receipts, etc.

Personal Details

This part of the information will also be beneficial in the ups losing packages situation. You need to provide details on your identity along with the details of your relationship with the package. For example; you are a customer who was expecting important business mails; you are a patient expecting your medications, etc. Furthermore, you also need to provide information of the third party sender along with the details of the recipient, if any.

Contents and Package Information

The UPS officials will ask you if details about the contents within the package along with the basic package information. You need to provide the details of the contents, their value, and other seller details. If you have any receipts, invoices, photos, product descriptions, or pamphlets, then you can use that as proof as well. Such information will help determine the net worth of the item and how much amount is required to cover the insurance.

Filing A Claim Application Through Ups Website

Once all your supporting documentation is ready, you can file a claim either in person at any ups facility which is close to your location, through the call, or through the ups website. To file a claim online:

• Visit the official UPS Claims page and log in to your account – https://www.ups.com/us/en/support/file-a-claim.page
• Click on Start a Claim to fill the application
• Fill up all the details you see on the page
• Select the issues which is Lost Package
• click on the Next button
• On this page, you can submit photos or any evidence that you have
• When you’re done, press on Submit

Filing the Application for the Claim Through Phone

You can also file the application form via phone by giving a call to the customer service representative on their phone. The UPS Claims Phone Number is (800) 742-5877. Address your concerns along with all the necessary information needed to file the claim.

UPS File a Claim via the Mail

A claim can also be addressed via the mail. Simply write a letter explaining your concerns in depth. Add images along with the necessary supporting documents. You can send the mail to the following address:

UPS Claims Processing Center

P.O. Box 1265, Newport News

VA 23601-1265

What Are Payable and Non-payable Claims?

UPS claims cover the cost of the shipping insurance for items that have been lost, damaged, or stolen while the package was in transit to the destination. Almost every shipping carrier provides a basic level of insurance. If your item was pricier, then you may want to purchase extra insurance to compensate for your loss. Initially, UPS only covers $100 for items shipped both domestically and internationally. The customer can purchase additional insurance worth $50,000 per package and $10,000 per pallet of mails. Few domestic claims can also reach up to $70,000.

According to the UPS policies, the claims payable are only for the actual cost(the cost for the damage incurred) of the merchandise. On the other hand, the shipping charges, the cost of the freight, and the cost of the packaging material are not covered. A claim for these is considered non-payable. Remember to carefully read the shipping insurance policies before you purchase insurance for your mails.

Things to Look Out for When Filing Claims

When you file a claim for your packages, there are certain things that you must look out for to have our claims processed and accepted quickly. Sometimes, most people end up making blunders which lead to their claims being rejected immediately. To avoid being that person, here are some of the things that you must keep in mind before moving ahead to file an application for UPS losing packages claims:

• If you think your mail is lost, then file a claim immediately after the expected delivery date. Do not wait for long as the claims can only be filed 60 days from the date of mailing
• Gather all the data that you have, be it photos, documents, receipts and everything else in your possessions
• Most people make the mistake of discarding the evidence after filing the application. You should keep all the evidence in your possession, unless a decision is made by the UPS. Even if you have the photos of the evidence before you discarded it, it is still not valid, as UPS might ask for the physical evidence.
• The customer must also take a look at the insurance policies and the limitations before purchasing the insurance for UPS.

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Check the Status of Your Claims

After successfully submitting your claim request, you can view the status of your claim on the online platform by logging into your account and viewing the claims dashboard. On the claims dashboard, you can view all the statuses, which gives you an idea of what is happening with your claim request. The users can also view the claims history for up to 270 days of filing the claims application. You can check the status of your claims through the official UPS claims page.

UPS Insurance and Refund Policy

Refunds

If the customer signed up for an express or ground delivery that did not arrive at the scheduled time, then the user can opt for a refund for the express service that they paid for. With UPS Guaranteed Service Refund, you can request a refund which will compensate for the late delivery of your item. To request a refund, as a general rule of thumb, you must have the tracking number with you. Refunds can be requested in the following two ways:

Phone Call

You can call on the phone number 1-800-742-5877 and say “Refund”. Then follow all the prompts given by the automated machines to complete the application for a refund

Website

• Hop onto the website and go to the View and Pay Bill section under the Quick Start tab
• Click on Billing and Payment> UPS Billing Center
• Select Request a Refund under the Quick Links
• Complete the form by entering your tracking number

You will only receive the refund amount if the refund request was approved by UPS. The amount will be credited to the Guaranteed Service Refund section on the Billing Center.

UPS Insurance Service

Shipping insurance is a reimbursement that is offered to the user who has either lost, stolen, or damaged their goods during the transit process. Every shipping company such as FedEx, UPS, or USPS offers some basic insurance for free which can cover the cost for the damages incurred. The customer, however, can purchase additional insurance if the value of their items is costly. UPS only offers $100 for both domestic and international shipments. The customers can purchase additional insurance for up to $50,000 or even $70,000. Before purchasing the insurance, customers must take a look at the limitations of the insurance as most companies do not cover the cost for the shipping charges, freight loading charges, or packaging charges. Some insurance limitations are:

• If the mails damaged, stolen or lost mail contained checks, then the value of the check will not be paid by the UPS services. It will only offer the stop payment and will reissue the check
• For the mails that contain gift cards, plane tickets, coupons, etc., UPS will only pay for the replacement cost of the items(not the actual cost of the items) which does not cross $100. The same applies for all kinds of media in which information is recorded.
• If any part of the merchandise is damaged, then UPS is only liable for the damages incurred(not the entire package)

Conclusion

UPS Losing Packages is a severe problem that must be addressed as quickly as possible if you want the nail carrier services to reimburse for the loss you have incurred. As a customer, you must do your job pretty well, which is filing an insurance claim for your merchandise or even requesting a refund if your mails were not delivered on time. Remember that your shipment will only be reimbursed if your requests are accepted by UPS.

Frequently Asked Questions(FAQ’s)