If you are shortly expecting a package from FedEx, then chances are that you might not be able to find out an estimated delivery date at one point in time. As FedEx has been among the top mail carriers around the globe that carry more than a million packages per day, it becomes difficult to identify how long will the mail take as sometimes they are few unexpected occurrences that lead to delays in tracking updates. Now, you are probably wondering why your tracking status shows “No scheduled delivery date available at this time”. Below we will take a look at the possible reasons for not being able to receive the scheduled delivery date and what can you do in this situation.
No Scheduled Delivery Date Available At This Time
As one of the largest mail carriers around the world, you can never go wrong with FedEx. The company which started as an overnight delivery service now has a huge collection of expedited and other delivery services that their customers can rely on based on how quickly they want the item to be delivered. Due to the wide range of delivery options to pick from, the customers are not just thankful for the services provided but also rely on FedEx for receiving the latest updates about their items.
What is a parcel locker at USPS? Learn about it from here.
As a huge company that has diverse networks working altogether as a single unit with a streamlined approach towards tackling every issue, it is unlikely for one to encounter an issue with their packages. But due to technical reasons or maybe due to any human intervention, the customers might have to face some issues such as receiving this delivery status which claims that there is “No scheduled delivery date available at this time”. So, let’s take a look at what this status actually means and why does it pop up on your screen.
The Working of Fedex Tracking Status
Before elaborating on the meaning of the “No Scheduled Delivery Date Available at This Time” tracking status, it is important that you understand how the FedEx tracking status actually works. As every mailing service has a tracking status tool, FedEx also incorporates a tracking device in its network which is responsible for giving accurate information on the current status of the item(the current location of the item in sequential order). Additionally, the customers also get an estimated delivery date.
The packages can be tracked using a unique identifier(which is basically a unique collection of digits). Unlike other major mailing services which offer tracking on limited services, FedEx offers tracking for every package without any extra payment. You can view the shipping updates on the online portal at every point in time. Every time the barcode on the package gets scanned, an update is posted as the latest tracking status.
All the tracking statuses are accurate, verified, and time-stamped so that the person can view the tracking status whenever they want.
Meaning of Fedex No Scheduled Delivery Date Available at This Time. Pending
The meaning of “No Scheduled Delivery Date Available at This Time” status is that FedEx is unable to provide the estimated delivery date for your package. As mentioned earlier, FedEx provides an estimated delivery date along with the tracking updates for every package that they receive. So, when you receive this status when checking for the tracking updates, then you will understand at the current moment, FedEx is unable to estimate the current delivery date for your package. Now, what are the reasons for the inability to provide an estimated delivery date for your mails?
Why Is My Fedex Package Not Moving?
There are a few reasons why your tracking status shows “no scheduled delivery date available at this time”. A possible reason why FedEx is unable to provide the scheduled delivery date is that your package might not have crossed the scanning and processing checkpoint at the FedEx logistic network. This means that your package was accepted as soon as it was dropped off and the scanning and barcode processing has not been done yet. Due to the lack of scanning and processing, FedEx cannot determine how long will it take to deliver the package to the destination.
Remember that every package that enters the FedEx logistical network has to undergo a scanning and processing procedure to determine the estimated delivery date. The tracking status and the estimated delivery date are only updated once the package reaches a significant scanning and processing checkpoint. Till then, only the package data is updated in the logistical database.
Another reason why you might receive the status “no scheduled delivery date available at this time” is because of some technical issues in the FedEx backend. Sometimes, the mails are scanned and processed at every FedEx network, but you still do not have any clue about the scheduled delivery as that information is not updated on the page. If you find yourself in any such situation, then without a doubt, you are facing technical backend issues. Although these problems occur more often than not, FedEx takes responsibility to have all the technical glitches sorted at the right time to help prevent customers from losing their minds.
When Will There Be a Change in the Tracking Information and When Will I Receive the Estimated Delivery Date?
The working of the tracking system is rather simple. The tracking information gets updated as soon as the package reaches a FedEx logistic facility and gets scanned. So, in simple words, you can expect a change in the tracking details once there is a change on the logistical backend.
Learn tendered for delivery meaning in USPS by checking this article.
Now, there are many misconceptions related to package scanning and processing. Contrary to popular beliefs, packages are not individually scanned, instead, the packages are scanned and processed into bulk quantities. Here’s how every mailing service sorts mails:
- All the mails are collected and dispatched to a local facility
- The local facility is responsible for sorting the mails into groups of equal size, shape, weight, etc
- These groups of mails are then scanned and processed by the automated machines
- After these bulk quantities of mail are scanned and processed, the tracking status gets updated
Just in case your mail fails to be a part of these groups due to improper postage, improper size, weight, or shape, it is removed from the group and kept aside to be sorted later. Due to this reason, you might receive the status claiming “no scheduled delivery date available at this time”.
What Can You Do as a Customer if the Package Status Claims No Scheduled Delivery Date Available At This Time?
It’s hard to digest the truth, but there isn’t much that you can do if your mails have neither been processed nor have an estimated delivery date. As mentioned earlier, if your mails do not follow the size, shape, and weight restrictions, then as a general rule of thumb, they are stacked away to be processed by hand as the automated machines do not identify irregular mails. The hand-processed mails take longer than usual to be processed, scanned, and updated into the FedEx database.
If you are in a situation where the mails are neither scanned nor are on their way to the next facility, then you can simply wait for a day or two, after which you might start to see a change in the “No Scheduled Delivery Date Available At This Time” tracking status. Based on the kind of delivery service that you have chosen, you will know how long you need to wait till you start receiving updates on the tracking information.
If you are consistently receiving regular updates about your mails reaching one facility, completing the scanning procedure, and then moving to the next facility, but you do not see the estimated delivery date, then you are facing some backend issues. In this situation, you need to give a call to the FedEx customer service phone number and let them know your problem. Make sure to check out the FedEx email, live chat, and customer service numbers mentioned further down below.
FedEx Customer Service
Customer service is a joint unit that works every 24 x 7 to help provide support to the customers who find themselves in trouble. FedEx customer service has been looking forward to finding reliable solutions to everyday issues like mail delivery, sending mails, lost or damaged packages, filing complaints, and much more. FedEx is available in regions of Asia, North America, Europe, the Middle East/India, Latin America, and Africa. Based on your region, you can check out the FedEx customer service phone numbers which are 100% toll-free, and give them a call at any point in the day. Check out this page for the FedEx customer service phone numbers and mailing addresses. Also, take a look at FedEx phone numbers mentioned on the page for different kinds of shipment types.
Other than giving the customer support a call, you can talk to the virtual assistant on their official page. Simply type your problems in the text box and press send. The virtual assistant will do the rest for you. Another option to contact customer support is through text. Just send a text to the number 29372 and you will be connected with the virtual agent. You can text your queries to the virtual agent and as for assistance.
If the “No Scheduled Delivery Date Available At This Time” tracking status has not changed in a while, then with the help of customer service assistance, you can find out the current situation of your package.
Filing a Claim if the Mail Is Lost/destroyed/damaged
Finally, if you were unable to locate your package despite calling customer support then you can file a claim which will help you either locate your mail on time and they are lost or damaged, then you can have the company compensate for the loss that you have incurred. You can file a claim by going to the official FedEx page and filling up the form. The process for filing a claim with FedEx is similar to the one for USPS. The claim request will take a few months to process and when the claim is thoroughly investigated and a decision is made, you will receive the refund within 21 days.
Remember that FedEx provides a refund for a FedEx Express or a FedEx Ground package that is worth more than $100 and less than $1000.
Conclusion
It is nearly frustrating when you do not get the delivery you asked for. With FedEx, this is usually not the case as FedEx has one of the most reliable and trustworthy tracking devices, unlike most other mailing services. However, due to internal technical faults, you can receive a “No scheduled delivery date available at this time” tracking status. Because of this, you might not be able to view the estimated mail delivery date, even though your packages are regularly scanned and processed by the logistical networks.
Can I use a virtual address for my LLC? Learn about it from here.
On the other hand, if you have not received any scanning and processing updates and the estimated delivery is also not updated, then you just need to wait for a few days for the tracking status to be updated.
You can contact the customer service through the phone, live chat, or through text at any given point and ask for tracking updates or ask support for any given problem.
Frequently Asked Questions(FAQ’s)
You can ask for assistance using the toll-free phone number, send them a mail at the mailing address, use the live chat tool or text them through the phone.
The claim requests will be assessed within a few months. After 21 days of making a final statement, a refund will be applied to your account. FedEx provides refunds for most items, Documentation is required for filing a claim if the items are greater than $100 and less than $1000.
To connect to a virtual agent via text, you simply need to give a text to the number 29372 and you will be connected to a virtual agent.
