One of the biggest advantages of using the FedEx system for delivery is its tracking system which records every movement of the package. Unlike other popular mail carriers such as USPS, FedEx provides rather reliable solutions when the mails are somehow lost by the delivery agents. Although FedEx has a low track record of lost mails, sometimes, you never what could go wrong at the logistical backend due to which FedEx might lose your package number. If you are in a situation where FedEx Lost Package Number, then read through below to figure out what can be done.
FedEx Lost Package Number
FedEx’s delivery system is on par with most of its competitors in terms of delivery speed and reliability. This company ensures that the delivery options they provide are competitive yet affordable to every consumer. However, despite their efforts, sometimes, things go out of the way and the customer ends up being disappointed. One of the most common problems that every eCommerce business faces often is losing mails.
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Fedex Package Not Delivered
For customers, having the mails delayed is a lot better than having them lost. Since the past few years, customers have come across issues such as missing FedEx packages. Now, most mail carriers do not do much to help retrieve your mails at the right time. Most of the time, mail carriers such as USPS, which has a huge history of missing mails, do not provide solutions that actually work. Once a mail gets lost in the huge abyss of the logistical backend, there is no easy way to figure where your mail went missing. Generally, when you encounter an issue like missing FedEx package, then you have a few options to consider that might work in your favor.
How Do I Know if Fedex Lost Package Number?
As you already know, the tracking portal on the FedEx website displays the latest tracking updates to the user. Most of the time, you might encounter an issue where your packages are stuck somewhere and aren’t moving. Sometimes, the mails get stuck at a point for longer than a few weeks. When you cannot find much information on the whereabouts of your package, then it is highly likely that your mails have been lost somewhere during the transit procedure. Another way to determine that your mails are lost is if the delivery time and date has been crossed, and you did not receive any information on your mail.
What to Do if Fedex Package Is Missing?
The aftermath of realizing that your confidential mails are lost is rather frustrating and depressing. Instead of lashing out at the customer service representatives, here are a couple of things that you can do to figure out where your mails are and when did it go missing. Do the following if FedEx lost package number:
Check With FedEx
The first thing you need to do is to ensure that are your mails really lost or are they just stuck somewhere. Remember that if the delivery date has been crossed long back, and you did not receive any updates from their side, then it is clear that FedEx lost package number somewhere. You need to double-check with the FedEx tracking system if the delivery date has been crossed or is there still some time left for making the delivery. Oftentimes, the customers get confused between the delivery dates and jump to conclusions that their mails are lost. Just by entering the number on the FedEx tracking page, you can check the scheduled delivery date and time.
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Wait for a Few Days
You might not know this, but at times, FedEx agents just forget to scan mails. Thus, the tracking information does not get updated. As the latest tracking information is not updated, the customers simply believe that fedex lost package number. Sometimes, it’s better to wait for a few days even after the estimated delivery date has passed before you decide to request FedEx claims.
Even if you do sign up for claims and get a refund, you might have to return the amount paid if your mail gets delivered a couple of days later. Quite often, FedEx updates the tracking system as delivered, but your mails are nowhere to be found because the mails are still on the way. So, just remember that you should at least wait for a few days before you take the next big step.
How to Contact Customer support When FedEx Lost Package Number
Despite waiting a day or two for the delivery to happen, you did not receive any results or changes in the tracking system, then it is time to contact customer support. FedEx customer support provides solutions to all your major problems and concerns given the fact that you provide them with sufficient information. There are many ways to reach out to customer support when you believe that FedEx lost package number:
You can give a call to the customer support on the phone number 1-800-463-3339 and ask support for FedEx package not delivered issue. Every time you give a call on this number, you are greeted with an automated voice assistant which asks you for your queries. You have the option to either address your issues to the virtual assistant or have a word with the real agent. In rare cases, you might be put on hold if you want to connect to a real agent.
To talk to the virtual assistant, you simply need to follow the voice prompts. On the other hand, to talk to a real agent about the fedex lost package number issue, you need to direct the voice assistant to connect you to a real agent. This might take some time, but you will somehow be connected to an agent.
Another commonly used service is the Email support offered by FedEx. You can send an email to the official address, [email protected], and leave the subject line blank. In the email, you must address the FedEx lost package number problem along with the tracking number of the mail and many other details possible. Remember that you need to be as descriptive as possible so that the FedEx agents can understand your issue better. Also, provide the estimated delivery date.
You can connect to the virtual agent through the text, which is also very helpful in addressing your issues. A FedEx customer support agent on the other end of the line will give you prompt replies. This virtual agent is a real human that will look into your problem. To start texting, you simply need to send a message to the number 29372. Once you are connected, you can describe your issues through text.
Fedex Chat and Screen Sharing
Most of you might not be aware of this customer support service, but you can not only chat but also use screen share to connect to the customer support professional. The FedEx Chat and Screen Sharing allow you to share the FedEx lost package number issue and also use the screen share option if needed. Before you connect to the agent, you must fill-up the form that is given on the page.
Connecting to FedEx using social media platforms is also an option to consider. You can contact them using Facebook, YouTube or their Twitter handles. Whatever questions you have, you can directly send them through the message box or post them on their wall on Twitter.
Fedex File a Claim
FedEx claims section can be found on the FedEx website to request insurance for the packages which were either lost, went missing, or were damaged during transit. Claims can be filed either using the online portal or by calling customer support. When you are requesting insurance claims, you must remember that the claims are only offered to packages/mails that are shipped using the following services:
- FedEx Express
- FedEx Ground and FedEx Freight
Claims can only be filed for the services that were shipped domestically. Shipments arriving in the United States from Canada, or from any other country and the shipment that are shipped from the United States to other foreign countries are applicable for claims.
An important point to keep a note of is that the claims must be started a few days after the intended delivery date. But the deadline for filing for claims is within 21 days of the estimated delivery date. If you file a claim after 21 days, then it is evident that your request will be rejected due to the delay in filing the claims application.
Start the FedEx Claims
Before you file the claims application form, you must be aware that you need to provide the necessary supporting documentation if your package was above $100. To use the FedEx file a claim service, follow these steps:
- Simply click on the FedEx claims website and click on Start a Claim
- On the first page, you need to enter your tracking number and the type of claim that you want
- then move to the next page where you will be asked to enter the shipment information
- You can provide the necessary supporting documents along with the shipment information. Supporting documents such as scanned bills, photos of broken or damaged packages, any original copies of the invoices from sellers, etc.
- Drag and drop these documents on the page along with the entering all the other information asked on the page
- Finally, review the documents and submit it when you are done
Once the claim request is sent, FedEx might ask you for an inspection. This is the time to show them all the supporting documents that you have in your possession. Even if you have the damaged packaging, do not throw it away, as it might help your insurance request be approved. By the time the request is still under processing, you can check the status of the request on the website. Most claims are addressed within 7 to 10 business days.
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How Often Does Fedex Keep Losing Packages?
Does FedEx keep losing packages frequently? It is quite evident that every mailing service loses some of its packages from time to time due to certain circumstances. A lot more than often, the customers do not have an idea of what happened to their mails unless they contact customer support. The slow realization of having lost an expensive mail is nerve-racking. Just like every other customer, you simply want your mails delivered to you without hassle.
FedEx in the past few years has lost a certain amount of packages, both lightweight and heavy, expensive mails. Customers have noticed that there has been an increase in missing and lost packages. Most of the time, the mails take the wrong direction, and then, you barely get to witness any latest update. However, customers get their insurance claims filed on time and get refunds accordingly, provided that they file accurate information. Even if you do end up losing the packages, you must file the insurance claims on time to get a proper refund for the value of your package.
Generally, you can contact support to help get some information if FedEx lost package number. Just like every other mail carrier, FedEx also offers insurance of $100 for the packages. If the value of your package is beyond $100, then you need to purchase extra insurance. But before you file a claim, you need to try your best to contact FedEx customer support to ask for any latest updates they could find on your package. Keep proof of the information you received and only a few days after the estimated delivery date can you file an insurance claim.
Frequently Asked Questions(FAQ’s)
The first thing you can do if FedEx lost package number is try getting in touch with the customer care center and then move on to file a claim if no information can be found about your package.
The claims will be addressed 10 to 15 days after the request has been made.