Amazon Delivered to Wrong Address

Picture this, you order your package online, make all the necessary payments, track your packages at regular intervals, only to have it delivered to someone else’s address. Well, not to deny, but most parcel carriers make this mistake and end up getting on the customers’ nerves. As the biggest conglomerate, Amazon delivered parcels to almost every country in the world and every corner of the street. If you find yourself in any such situation, then yeah, you are bound to get agitated and by now, you are probably blowing up the customer service phone number. Well, here are a few things that can help you get back your important package if Amazon delivered to wrong address.

Amazon Delivered to Wrong Address

Amazon is one of the most popularly used parcel carriers all around the world. This multinational company is among the Top 5 companies in the United States along with Apple, Microsoft, Google, and Meta. This influential e-commerce platform is the most sought-after brand, all thanks to the economic growth that it has provided to the diverse cultures of the world. A brand that initially sold books on an online platform now sells more than a million brands featuring different categories of products such as software, video games, electronics, home automation systems and so much more.

How to write PO box address? Learn it from here.

Not only does Amazon provide access to these products but also ensures that they deliver items in the best way possible. As a universal e-commerce platform, the primary goal of this company is to provide exceptional services to its customers. Although Amazon caters to these requests very well, there are times when things do not go as planned such as the “Amazon Delivered to Wrong Address” issue.

Amazon Delivered to Wrong Address: How Often Does It Happen?

When an organization deals with more than a million packages in a single day, mistakes are meant to happen. According to recent surveys, Amazon delivers more than 66,000 parcels in a single hour in a particular region. And ever since the world was struck by the pandemic, people have been ordering packages a lot more than before, as they obviously cannot step out of the house. Due to these reasons, you might come across Amazon Delivered to Wrong Address issue.

Although there have been a few cases of wrong deliveries or missing deliveries in the past, the chances of Amazon messing up the delivery schedules are pretty low. Amazon claims that all the wrong deliveries made in the past only count as 1%, whereas the rate of accurate delivery is 99%. So basically, you may not really come across this issue at all and even if you do so, consider yourself lucky as you are among those few handfuls of people who have to deal with wrong delivery. Anyway, jokes apart, you do not have to go the extra mile to get back your amazon missing package. Just follow the instructions given further below and hopefully, it should work in your favor.

Reasons Why Amazon Delivered to Wrong Address

What could be the possible reasons why Amazon delivered to wrong address if the company has a great track record. Undoubtedly, it’s not always their fault. Sometimes the customers are also at fault. Moreover, the Amazon package carriers do not intentionally make wrong deliveries. Here are some of the reasons why Amazon delivered to the wrong address:

• Unsafe delivery spot: If you were not at home when the delivery was made, then the Amazon letter carrier might have hidden the package at your neighbor’s porch to hide it from possible theft. It is not uncommon for letter carriers to do this. 
• Confusion: Sometimes the parcel carriers get confused and deliver parcel to the wrong doorstep. This confusion usually happens when you are living in an apartment kind of place where every address is almost identical.
• Misprinting labels: On the customers’ end, you may have printed the wrong label. Any mistake in the zip codes or in the address will have your package delivered to an entirely different location. 
• Errors on the shippers’ end: If the shipper has not sorted the packages properly, then the entire line of package processing ends up being disoriented, leading to misdeliveries and wrong deliveries.

What to Do if Amazon Delivers to Wrong Address

Okay, so now you’re certain that your package was misdelivered to a different location. Here’s what you can do to sort the Amazon delivered to wrong address problem:

Tracking

Every eCommerce website provides a tracking tool to help the customer identify what is going on with their package. Now, these tracking tools may or may not be well-functioning, but you must give them a try. Amazon online tracking tools work relatively well and you can find out where your package took the wrong turn. Simply hop onto the website and log in with your account details followed by navigating to the tracking tool. Take a look at the tracking info and check if it says delivered. If the final status says delivered and you did not receive the parcel, then you should do some background check. Look which shipping service was used to deliver the parcel(USPS, UPS, FedEx, etc.,). Contact the shipping service and ask for the details.

Go on a Scavenger Hunt

It is important to check every corner of not just your house but your neighbors as well(without being creepy of course and asking for permission). Letter carriers keep changing every often and chances are that your package might be placed in a spot that seemed secure to the letter carrier. So, make sure that you check every stop and also ask your neighbors if a wrong delivery was made to them. After a thorough search of the entire area, if you are still unable to find your package, then you can jump to the next step.

Note: In rare cases, Amazon claims that the package was delivered to the location before it even arrives. If you have received a delivered status and you did not find your package in the neighborhood, then Amazon recommends that you wait 48 hours before calling customer support for help.

Learn about USPS tracking in transit from here.

Contact Amazon Customer Support

Amazon customer service is open 24 x 7 and you can call them anytime to ask for queries, feedback, or also ask for help as they are always happy to help. If Amazon delivered to wrong address, then you can ask for support in the following ways:

Online Help Solutions:

You can use the online help solutions by logging in to your account and navigating to the online customer support page. Take a look at the online FAQs and also look at the guides to help understand the problems better. 

Use Live Chat

Live chat is a chatbot that is available 24 x 7 for the customers to access. You can specify your concerns through the options provided to you by the chatbot. This live chat can be accessed by the customer either through the website or through the phone. Provide all the information asked by the system and you will be provided with the possible solutions. 

Send an Email

If you think you did not receive any help from the online chat system, then you can send an email to customer support detailing the issue and the specific measure that you have taken so far. You can also send any screenshots or images if needed. Your email will be responded to within a day or two, till then you need to wait patiently. 

Phone Support

You can resort to this measure if any of the above procedures do not work. By calling customer support, you can get help from a real agent without having to waste your time waiting on hold. Give a call to 1-888-280-4331 and immediately connect to an agent. Give a detailed note on what problem you are going through, what measures have you taken so far, and what can be done. If they can locate the package, you will be informed about it. They will also provide any other solution that you can give a shot. 

Contact the Associated Shipping Service

Amazon works with many other mailing services such as USPS, UPS, DHL, FedEx, etc. If Amazon delivered to wrong address via a specific mail carrier service, then that specific mailing service is informed about it. And if the driver is found at fault, then respective action is taken by the mailing services. 

However, Amazon has claimed that they will not take any responsibility for actions committed by the associate mailing services. Contact the specific services and ask for information about your package. 

Ask for a Refund

When amazon delivered to wrong address, you can ask for a refund if any of the above methods do not work for you. The amount of money you receive as a refund will depend on the condition of the package. You can request a refund in the following way:

• Log in to your amazon account by jumping on to the website
• Click on Your Orders
• Parse through all the orders that you have made and look for the latest one
• Click on the button which says Problem With Order
• Select any problem from the list of all problems
• Click on Request Refund
• Enter the information in the comment box
• Finally, click on Submit

View Refund Request Status

After filing the request for a refund, Amazon will take a week’s worth of time to process the requests. You will receive an email detailing the latest action performed. By that time, you can view the status of your request in this way:

• Login to Amazon and go to Your Orders
• Find your order from the list of orders you placed in the past
• Click on Problem With Order

If you are having trouble placing the refund requests online, then you can call Amazon customer service and request a refund. When you are placing a refund request, you have the option to select when you want the refund to be completed. In regular cases, the request sent by the customers is processed within a week and the refund is allotted in the next 3-5 days after the item is returned to the Return Center. 

There’s another option called Instant Refund in which the refund is sent to you via credit card or through the Amazon Gift Card. Based on how bad the condition of your item is, you might receive a partial refund. 

These were some of the ways through which you can request support if Amazon delivered to Wrong Address.

Learn about regular mail delivery time from state to state from here.

Return an Item

Any item can be returned on Amazon within 30 days of buying it. You can also return items that were damaged or used. Return an item in this way:

• Go to Your Orders by logging into your account
• Select the order that you want to return and click on the Return or Replace Items
• Select the items from the order and click on Reason for Return
• While placing the return request, you can also opt for Replacement or Refund
• Submit the return request once you’re done
• Select how you want your item to be returned and then print the return label

Conditions to File a Claim

You can file an A-to-Z claim if any one of the following conditions applies:

• If the supplier did not send the package 3 days after the estimated delivery date or 30 days after placing the order.
• If the item was damaged, broken or you returned it without receiving it. Additionally, you did not receive the refund or the amount of refund received was wrong.
• The item delivered by the third party was low in quality
• The seller did not cover any additional costs for international shipping and you had to pay the extra amount in addition to the overall cost

Amazon Customer Service

As a customer-centric marketplace, Amazon ensures that all its customers are treated well and all their requests are fulfilled. Although Amazon is known for catering to the requests of the customers almost immediately, there are a few customers who are disappointed with its services due to the extreme negligence of their complaints. Here’s how you can contact Amazon if you need help with the following issues:

• Phone: (866) 216 -1075
• Email: [email protected]
• Social Network: @AmazonHelp Twitter Page

Through the Amazon Help & Customer Service page, you can ask for assistance in any of the following categories:

• Manage Your Orders: Track and manage your orders 
• Device Support: Manage your devices and ask for support
• Manage Account: You can manage your account activity
• Manage Prime: View your subscriptions, change plans and so much more
• Payments: View all the payment options and manage your transactions

Conclusion

Not many people come across Amazon delivered to wrong address issues. Even if your packages are misdelivered, you can get them back quickly if you take proper action at the right time. Carefully process your complaint by entering all the valuable information that can help find your parcel on time. You can also for a refund if your package was delivered to somebody else. To prevent this from happening in the near future, you need to carefully verify all the information you input at the time of placing an order and make sure to stay updated with the tracking information. 

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